How to Contact Me
Counselling Privacy Statement & Policy Notice
COUNSELLING PRIVACY STATEMENT
In accordance with the General Data Protection Regulations (GDPR) any personal information you send via this website will only be used in order for me to contact you.
I only retain the information for the period we are in correspondence and then it is deleted. Your personal details will not be shared with any other organisation.
By contacting me you are agreeing to me holding your information for the purposes of contacting you only.
COUNSELLING POLICY NOTICE
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and only used for the delivery of my services which includes supervision.
I adhere to current data protection legislation including the General Data Protection Regulation (EU/2016/679)(The GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This notice informs you what I will do with your personal information from initial contact to when therapy ends and includes:
*Why I am able to process your information and for what purpose.
*Whether you have to provide it for me.
*How long I store it for.
*Whether there are other recipients of your personal information.
*Your data protection rights.
‘Data controller’ is the term used to describe the person/organisation that collects, stores and has responsibility for people’s personal data in this instance I am the data controller.
My postal address is: Ty Croeso, Etwall Lane, Burnaston, Derby. DE65 6LF.
My phone No. is: 01283 730919.
My Email address is: firstname.lastname@example.org
Lawful basis for holding and using your personal information.
The GDPR states that I must have a lawful basis for processing your personal data.
There are different lawful bases depending on the stage at which I am processing your data, these are detailed below.
If you have therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.
The GDPR ensures that I look after any sensitive personal information that you may disclose to me appropriately.
This type of information is called “special category personal information”.
The lawful basis for me processing any special categories of personal information is that it is for the provision of health treatment (in this case counselling) and necessary for a contract with a health professional (In this case a contract between you and me)
How I use your information.
When you contact me with an enquiry about my counselling services I will collect information necessary to respond, this will include your Email address and telephone number.
If you decide not to proceed I will ensure all your personal data is deleted within 10 days, if you would wish me to delete it sooner, just let me know.
While you are accessing counselling.
Regarding the General Data Protection Regulations (GDPR) the information I collect should you become a client is as follows:
Date of birth
GP Name and address
Medication you may be taking
Your personal details i.e. name address, contact number, and any E Mail contact details are kept separately from the anonymised paper notes I take after each session for professional supervision purposes.
They are kept in a locked filing cabinet; kept for up to 7 years after counselling ends and then shredded; if you wish me to shred them sooner please tell me.
I only use your data for the delivery of my services which includes supervision; it is not used for marketing purposes or shared with any other organisation.
It may become necessary during our work for me to break confidentiality for safeguarding reasons.
I would discuss this with you first if at all possible, but retain the right to act without prior consultation should I consider the urgency of the situation requires me to act immediately.
I have a legal obligation to share information from your notes if I am issued with a court order.
I take your privacy seriously and will only use your personal information for the therapeutic services I provide, these services are also made explicit before counselling begins in the counselling agreement I provide for you to approve and agree.
I endeavour to be as transparent as I can be in giving people access to their personal information.
You have a right to ask me to delete your personal information, to limit how I use it or to stop processing it.
You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances.
You can read more about your rights at ico.org.uk/your-data-matters.
If I do hold information about you I will:
*Give you a description of it and where it came from.
*Tell you why I am holding it, for how long I will store it and how I made this decision.
*Tell you who it could be disclosed to.
*Let you have a copy of the information in an intelligible form.
You can ask me at any time to correct any mistakes there may be in the personal information I hold about you.
To make a request for any personal information I may hold about you please put the request in writing addressing it to email@example.com.
If you have any complaint about how I handle your personal data please get in touch by writing or E mailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures.
If you wish to make a formal complaint about the way I have processed your personal information you can contact the ICO, the statutory body that oversees data protection law in the UK.
For more information go to: ico.org.uk/make-a-complaint